1. Introduction

Welcome to Pooja and Daughters! By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

2. Company Information

Business Name: Pooja and Daughters
Registered Address: 51, Church road, Jalandhar Cantt
Contact Email: poojaanddaughters@gmail.com
Phone Number: +91 8264780964
GSTIN: 03BZAPA8144D1Z

3. Products and Services

We offer a range of therapeutic and sensory products designed to aid in developmental and physical therapy. All products are described with utmost accuracy, but slight variations may occur. Minor measurement deviations may occur. color and content may slightly vary from the pictures.

4. Pricing and Payment

  • Currency: All prices are listed in INR.
  • Payment Methods: We accept payments via Razorpay, which includes options like credit/debit cards, net banking, UPI, and popular wallets.
  • Payment Terms: Full payment is required at the time of purchase. Advance payment only.

5. Shipping and Delivery

  • Shipping Areas: We ship in India and abroad also. shipping charges are extra for the international orders.
  • Delivery Timeframe: Orders are processed within 10 working days and delivered within 15-16 working days.
  • Shipping Charges: Rs 100 shipping on all the products shipped in India.

6. Returns and Refunds

  • No return and refunds – we do not accept returns, and refunds will not be provided. only replacements are offered for the damaged products
  • Our Policy : upon receiving your parcel, kindly record an unboxing video without any pauses or cuts and check the products within the video itself. If you find any damage, share the unboxing video with us immediately for verification.
  • Replacement policy: replacements will be provided only for damaged products based on the unboxing video

7. Cancellation Policy

Orders cannot be cancelled after the payment. Once you paid for the order, there is no cancellation.

8. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Limitation of Liability

Pooja and Daughters shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Jalandhar District Courts.

 Razorpay Compliance Essentials

To align with Razorpay’s merchant requirements, ensure the following are clearly stated and accessible on your website:

  1. Business Details: Clearly mention your business name, address, and contact information.
  2. Product/Service Description: Provide accurate descriptions of the products/services offered.
  3. Pricing Details: Clearly state the pricing, including any taxes or additional charges.
  4. Payment Terms: Specify accepted payment methods and terms.
  5. Shipping and Delivery Policy: Outline shipping methods, areas covered, and delivery timelines.
  6. Return and Refund Policy: Detail the process, conditions, and timelines for returns and refunds.
  7. Cancellation Policy: Explain the conditions under which orders can be canceled.
  8. Privacy Policy: Describe how customer data is collected, used, and protected.
  9. Customer Support: Provide contact information for customer queries and support.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.